Legal

SMS & RCS Terms & Opt-In Disclosure

Effective: 2026-08-05

This page describes the WeConsult Rx text-message program, which includes both SMS and RCS (Rich Communication Services) messages, including how you opt in, what messages you can expect, how to opt out, and required Twilio A2P 10DLC and US TCPA (Telephone Consumer Protection Act) disclosures. RCS is a richer text-message format delivered over the same program and consent as SMS — the same opt-in, opt-out, frequency, and non-sharing terms below apply to both. By providing your mobile phone number and opting in, you agree to these Terms for both SMS and RCS messages.

Program description

Program name: WeConsult Rx Notifications
Message types: SMS and RCS (Rich Communication Services).
Brand: WeConsult Rx, operated by DRX Consulting Group, LLC.
Use cases: account, transactional, and operational messages — including (a) appointment / review reminders for consultant pharmacist workflows, (b) license renewal and lab-due reminders for facility staff, (c) report bundle signing confirmations, (d) alerts to remove medications in facility stock at or past their beyond-use date, and (e) FDA drug shortage and recall notices affecting the facility’s formulary. Categories (d) and (e) may name the medication, its strength, storage location and date, and may carry a link into your own authenticated account. They describe facility inventory only — never a patient, resident, or their care.

We do not use this SMS or RCS program for promotional or marketing messages. Marketing communications, if any, are sent only by email and only with separate, explicit consent.

How to opt in

You can opt in to the WeConsult Rx SMS program in any of the following ways:

Public opt-in form: visit weconsultrx.com/sms-opt-in, enter your mobile phone number, and check the consent box agreeing to receive SMS messages from WeConsult Rx for the purposes described in these SMS Terms. No account is required. The demo-request and contact forms at weconsultrx.com also carry the same optional SMS-consent checkbox.
Text reply: by replying START or YES to any prior WeConsult Rx SMS message after opting out.

Each opt-in is logged with a timestamp, the channel of consent, the IP address (where applicable), and the user identifier. We retain these records for the duration of the program plus seven (7) years to comply with TCPA recordkeeping expectations.

Sample messages

You may receive messages similar to the following:

“WeConsult Rx: Your monthly review bundle for Sunset Manor is ready for signature. View: https://app.weconsultrx.com/bundles/<id> Reply STOP to opt out.”
“WeConsult Rx: Reminder — your state pharmacist license renewal expires in 30 days. Reply STOP to opt out.”

Message frequency

Message frequency varies based on your facility’s activity and the notification kinds you enable. A typical user receives between 0 and 8 messages per week.

Message and data rates

Message and data rates may apply. WeConsult Rx does not charge for SMS messages, but your mobile carrier may charge you for messages sent to or from your device. Contact your carrier for details on your plan.

How to opt out

You can opt out of the WeConsult Rx SMS program at any time by:

Reply STOP to cancel. Replying STOP, STOPALL, END, QUIT, CANCEL, or UNSUBSCRIBE to any WeConsult Rx SMS message will unsubscribe you. You will receive a single confirmation that you have been unsubscribed, and you will not receive further SMS messages from the program until you opt back in.
Toggling the SMS channel off in the WeConsult Rx application under Settings → Notifications.
Emailing [email protected] with the phone number(s) you wish to remove.

How to get help

Reply HELP to any WeConsult Rx SMS message to receive these contact details. You can also email [email protected] or visit our contact page.

Supported carriers

The WeConsult Rx SMS and RCS program is operated via Twilio, Inc., a CTIA- and carrier-approved A2P 10DLC messaging provider. Supported carriers include AT&T, Verizon, T-Mobile, US Cellular, Sprint, Boost, MetroPCS, Cricket, and most US MVNOs. Carriers are not liable for any delayed or undelivered messages.

Mobile information sharing — explicit non-disclosure

Mobile information and messaging consent, including phone numbers and SMS/RCS opt-in status, are not shared with third parties or affiliates for marketing or promotional purposes. Information sharing is limited to subprocessors — primarily Twilio for message delivery and Supabase for at-rest storage — strictly as required to operate this SMS and RCS program. See our Subprocessors page for the full list and our Privacy Policy for details.

Eligibility and age

You must be at least eighteen (18) years old, the authorized account holder for the mobile phone number you provide, and located in the United States to opt in. By opting in, you represent that you meet these conditions.

Protected Health Information (PHI)

WeConsult Rx SMS and RCS messages do not contain patient names, medical record numbers, dates of birth, diagnoses, medications, or other Protected Health Information (PHI) regulated under HIPAA. This applies to both the text body and any rich media (images, cards, or attachments) that RCS is capable of carrying — no PHI is ever included in either. Message templates are restricted to a strict variable whitelist that includes only facility-level, account-level, and resource-identifier (UUID) fields. See our HIPAA Compliance page for the technical controls that enforce this gate at both prompt and rendering time.

Changes to these SMS & RCS Terms

We may update these SMS Terms from time to time. We will post the updated terms on this page with a new “Effective” date. Material changes will be communicated via in-product notice or email at least thirty (30) days in advance where practicable.

Contact

WeConsult Rx
DRX Consulting Group, LLC
Email: [email protected]
General privacy contact: [email protected]