Legal

SMS Terms & Opt-In Disclosure

Effective: 2026-05-30

This page describes the WeConsult Rx SMS (text message) program, including how you opt in, what messages you can expect, how to opt out, and required Twilio A2P 10DLC and US TCPA (Telephone Consumer Protection Act) disclosures. By providing your mobile phone number and opting in, you agree to these SMS Terms.

Program description

Program name: WeConsult Rx Notifications
Brand: WeConsult Rx, operated by DRX Consulting Group, LLC.
Use cases: account, transactional, and operational messages — including (a) appointment / review reminders for consultant pharmacist workflows, (b) license renewal and lab-due reminders for facility staff, (c) report bundle signing confirmations, (d) two-factor authentication (2FA) codes, and (e) one-time-password (OTP) verification.

We do not use this SMS program for promotional or marketing messages. Marketing communications, if any, are sent only by email and only with separate, explicit consent.

How to opt in

You can opt in to the WeConsult Rx SMS program in any of the following ways:

Web form: by entering your mobile phone number and checking the box labeled “I agree to receive SMS messages from WeConsult Rx for the purposes described in the SMS Terms” on our demo request, contact, or signup forms at weconsultrx.com.
In-product: by enabling the SMS channel for one or more notification kinds inside the WeConsult Rx application at app.weconsultrx.com under Settings → Notifications. The opt-in is captured per user per kind per channel and stored in your account notification preferences.
Text reply: by replying START or YES to any prior WeConsult Rx SMS message after opting out.

Each opt-in is logged with a timestamp, the channel of consent, the IP address (where applicable), and the user identifier. We retain these records for the duration of the program plus seven (7) years to comply with TCPA recordkeeping expectations.

Sample messages

You may receive messages similar to the following:

“WeConsult Rx: Your monthly review bundle for Sunset Manor is ready for signature. View: https://app.weconsultrx.com/bundles/<id> Reply STOP to opt out.”
“WeConsult Rx: Reminder — your state pharmacist license renewal expires in 30 days. Reply STOP to opt out.”
“WeConsult Rx: Your verification code is 123456. It expires in 5 minutes. Do not share this code.”

Message frequency

Message frequency varies based on your facility’s activity and the notification kinds you enable. A typical user receives between 0 and 8 messages per week. Verification (2FA / OTP) messages are sent only when you request them.

Message and data rates

Message and data rates may apply. WeConsult Rx does not charge for SMS messages, but your mobile carrier may charge you for messages sent to or from your device. Contact your carrier for details on your plan.

How to opt out

You can opt out of the WeConsult Rx SMS program at any time by:

Replying STOP, STOPALL, END, QUIT, CANCEL, or UNSUBSCRIBE to any WeConsult Rx SMS message. You will receive a single confirmation that you have been unsubscribed, and you will not receive further SMS messages from the program until you opt back in.
Toggling the SMS channel off in the WeConsult Rx application under Settings → Notifications.
Emailing [email protected] with the phone number(s) you wish to remove.

How to get help

Reply HELP to any WeConsult Rx SMS message to receive these contact details. You can also email [email protected] or visit our contact page.

Supported carriers

The WeConsult Rx SMS program is operated via Twilio, Inc., a CTIA- and carrier-approved A2P 10DLC messaging provider. Carriers — including AT&T, Verizon, T-Mobile, US Cellular, Sprint, Boost, MetroPCS, Cricket, and most US MVNOs — are supported but are not responsible for delayed or undelivered messages.

Mobile information sharing — explicit non-disclosure

No mobile information, including phone numbers and SMS opt-in status, will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing is limited to subprocessors — primarily Twilio for message delivery and Supabase for at-rest storage — strictly as required to operate this SMS program. See our Subprocessors page for the full list and our Privacy Policy for details.

Eligibility and age

You must be at least eighteen (18) years old, the authorized account holder for the mobile phone number you provide, and located in the United States to opt in. By opting in, you represent that you meet these conditions.

Protected Health Information (PHI)

WeConsult Rx SMS messages do not contain patient names, medical record numbers, dates of birth, diagnoses, medications, or other Protected Health Information (PHI) regulated under HIPAA. SMS templates are restricted to a strict variable whitelist that includes only facility-level, account-level, and resource-identifier (UUID) fields. See our HIPAA Compliance page for the technical controls that enforce this gate at both prompt and rendering time.

Changes to these SMS Terms

We may update these SMS Terms from time to time. We will post the updated terms on this page with a new “Effective” date. Material changes will be communicated via in-product notice or email at least thirty (30) days in advance where practicable.

Contact

WeConsult Rx
DRX Consulting Group, LLC
Email: [email protected]
General privacy contact: [email protected]