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Privacy Policy

Effective: 2026-05-30

This Privacy Policy describes how WeConsult Rx (“we”, “us”) collects, uses, and shares information in connection with weconsultrx.com and the WeConsult Rx platform.

Information we collect

Account & contact data

  • Name, work email, phone, organization, role.
  • Demo / contact form submissions.
  • Newsletter subscriptions.

Application usage data

  • Login events, audit log entries, feature usage.
  • IP address, browser user agent, request timestamps.
  • Performance and error telemetry (aggregated; no PHI).

Customer content

Customer content (including PHI) is processed only under a Business Associate Agreement (BAA). It is owned and controlled by the customer, not by WeConsult Rx. See our BAA.

How we use information

  • To provide and improve the platform.
  • To respond to demo / contact requests.
  • To send transactional and (with consent) marketing email.
  • To meet legal, regulatory, and HIPAA obligations.
  • To investigate fraud, abuse, or security incidents.

We do not sell personal information. We do not run third-party advertising trackers. We do not share customer content for AI training.

Subprocessors

See our list of subprocessors. We execute a BAA with every subprocessor that may touch PHI.

Retention

  • Account data: for the duration of the account + 90 days.
  • Audit log: 7 years (HIPAA §164.530(j)).
  • Customer content: per Master Services Agreement.
  • Marketing leads: 18 months unless extended by ongoing dialogue.

Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal information. See /gdpr for EU/UK rights and /ccpa for California rights.

To exercise any right, email [email protected].

International transfers

Our infrastructure is primarily hosted in the United States. EU/UK transfers rely on Standard Contractual Clauses incorporated into our Data Processing Agreement.

Changes to this policy

We will post material changes here and update the effective date. For active customers we will additionally notify by email.

Contact

Data Protection Officer · [email protected]